Where we ship

We ship to all 50 US states and to most countries worldwide. If your country isn't offered at checkout, we don't yet have a carrier route we trust there — email support@lynkgear.com and we'll tell you whether that's changing.

We can't ship to countries under trade sanctions, or to addresses where local import rules prohibit the contents of your order.

Where your order ships from

We're a small operation and we don't pretend to own a warehouse. Depending on the product, your order ships either from our fulfilment partner in the United States or directly from the manufacturer that makes it. The product page tells you which before you buy.

Orders are handed to the carrier within 1 business day of payment clearing. Business days are Monday to Friday, excluding US public holidays. During launches and the weeks around Black Friday and Christmas this can stretch, and we post a notice on the site when it does.

Cost and delivery times

Shipping is free on every order, with no minimum spend. Inside the US that free service is the only one we offer, and there is no express or overnight upgrade to buy. On orders going outside the US, DHL and FedEx services also appear at checkout at the carrier's own live price, so you can pay for speed if you want it — the free option is always there alongside them.

These windows include the 1 business day we take to dispatch. They are not counted from the moment your parcel is scanned.

Import duties and taxes

Since the United States suspended its duty-free allowance for low-value imports, every parcel entering the country is subject to customs duty regardless of what it cost. That applies to a $20 order the same as a $2,000 one.

Because those duties are already built into our prices, you may find our items cost a little more than sellers who leave the bill for the customer. We think an unexpected customs demand at your door is a worse deal than a slightly higher price you agreed to up front.

Orders outside the US

For destinations other than the United States, import duties, VAT or GST and any carrier brokerage fee are set by your own government. Where our carrier supports prepaid duties for your country, we'll cover them and say so at checkout. Where it doesn't, those charges are payable by you as the importer on delivery.

We can't estimate foreign duties, and we won't mark a parcel as a gift or declare a lower value. That's customs fraud, and it's you who would carry the consequences at your own border.

Delivery estimates

Every timeframe on this page is an estimate based on what carriers actually achieve, not a guarantee. Once a parcel leaves the sender we have no control over the network carrying it.

If an order hasn't arrived 5 business days past the top of its estimated window, email us. We'll chase the carrier, and if the parcel has genuinely stalled we'll reship or refund without making you wait out the claim.

Tracking your order

You'll get a confirmation email when you order, and a second email with a tracking number once the label is created. Allow 24 to 72 hours for the first carrier scan — a number showing no movement usually means the parcel is queued at a sorting facility, not lost.

Parcels arriving from overseas often go quiet for several days while they clear customs. That gap is normal and it is not a sign anything has gone wrong.

Split shipments

If your order contains items that ship from different places, they'll arrive separately and on different days. You'll get separate tracking for each parcel, and you're never charged extra when we split an order.

Seeing one parcel arrive doesn't mean the rest is missing. Check your emails for a second tracking number before contacting us.

Address accuracy

You're responsible for the address you enter. Check the apartment or unit number and the ZIP before paying — most delivery failures we see are a missing unit number rather than a carrier mistake.

Email support@lynkgear.com within 12 hours of ordering if you need to correct an address. Once a label is printed we can't change it, and a reshipment to a corrected address is charged at cost.

Failed delivery

If a parcel comes back as undeliverable — wrong address, unclaimed at a depot, or refused at the door — we'll email you and offer two options:

• Reship it to a corrected address, with shipping charged at cost
• Refund it for the value of the goods, less the return carrier cost and any duties already paid, which customs does not return to us

Parcels held at a depot are usually returned or destroyed after 14 days. Watch your tracking and collect promptly — once a carrier disposes of a parcel we can't recover its value.

Delays we can't control

Weather, customs inspections, carrier backlogs, strikes and public holidays all delay parcels, and none of them are within our reach. A delay of this kind isn't grounds for a refund of the goods while the parcel is still moving.

Customs processing has become slower and less predictable since the US ended its low-value exemption. We build that into the windows above, but an individual parcel can still be held longer than any estimate.

We will always chase the carrier for you, and we'll tell you honestly when a parcel has stopped moving for good rather than asking you to keep waiting.

Lost, stolen or damaged

Risk of loss passes to you on delivery to the address you gave us. That said, we don't leave customers to fight carriers alone:

• Marked delivered but missing: check with neighbours and your mail room, then contact us within 14 days of the delivery scan. We'll file a carrier claim and reship or refund once it resolves.
• Damaged in transit: photograph the parcel and the contents before discarding anything, and email us within 7 days. Replacement or refund is free, and you won't be asked to send the damaged item back.
• Never arrived: if tracking stalls, we open a trace. Carrier traces take up to 10 business days to close.

PO boxes and APO/FPO

We ship to US PO boxes. Some items travelling by courier can't be delivered to a PO box, so give us a street address if you have one.

We can ship to APO, FPO and DPO addresses, but only for items dispatched from within the US. Transit times to military addresses vary widely and tracking often stops at the point of entry — this is normal and doesn't mean the parcel is lost.

This policy is issued by ATF Commerce LLC, trading as LYNK, 3440 Estes Park Ln, McKinney, TX 75070, United States.