Yes, within 24 hours of placing it, as long as it hasn't been packed. Email support@lynkgear.com with your order number and what you need changed — address, size, or a full cancellation.

Once an order is packed we can't stop it. Wait for delivery and start a standard return instead.

Check your spam folder and the promotions tab first — that's where it is about nine times in ten. If it isn't there, the email address may have a typo in it.

Email us from the address you meant to use and include the name on the order and the last four digits of the card. We'll find it and resend.

Yes. Write to wholesale@lynkgear.com with the products, quantities and your delivery country. Retail orders placed for resale without a written agreement may be cancelled under section 14 of our Terms of Service.

Codes usually fail for one of three reasons: the promotion has ended, the cart doesn't meet a minimum, or the code doesn't apply to sale items. One code per order.

We can't apply a code retroactively to an order that's already been paid for.

6–8 business days in total, and that figure already includes the 1 business day we take to dispatch. Shipping is free on every order. Outside the US you can also choose a paid DHL or FedEx service at checkout if you want it faster.

Some items ship from our US fulfilment partner and some come direct from the manufacturer, which is why the window is a range rather than a fixed date. The product page tells you which before you order.

Allow 24 to 72 hours for the first carrier scan. A label that shows no movement usually means the parcel is sitting in a sorting queue, not that it's lost.

If nothing has changed after 10 business days, email us and we'll open a carrier trace. Traces take up to 10 business days to close.

Check with neighbours, your building's mail room and any safe place the carrier uses. Carriers sometimes scan a parcel as delivered a few hours before it actually arrives.

If it hasn't turned up, contact us within 14 days of the delivery scan. We file a claim with the carrier and reship or refund once it resolves.

Yes, we ship worldwide. For US customers we prepay all import duties — the checkout price is the full price and no carrier will ask you for money on delivery.

Outside the US, duties, VAT or GST are set by your own government. Where our carrier supports prepaid duties for your country we cover them and say so at checkout; otherwise they're payable by you on delivery. We won't declare a lower value or mark a parcel as a gift — that's customs fraud.

Because some items ship from our US partner and others come direct from the manufacturer, a mixed order arrives in separate parcels on different days. You'll get tracking for each one, and you're never charged extra.

One parcel arriving doesn't mean the rest is lost — check your emails for a second tracking number first.

Log in to your account, open the order and choose Request return. Checked out as a guest, or prefer email? Write to returns@lynkgear.com with your order number and the items — it reaches the same place.

We approve requests by hand within 24 hours on business days, then send you the return address. You choose the carrier. Don't ship anything back before it's approved — parcels that arrive unannounced can't be matched to an order.

The button only appears for delivered orders still inside the 30-day window, and not for items marked Final Sale. If you checked out as a guest there's no account to log in to.

In any of those cases just email returns@lynkgear.com. Nothing is lost by going that route.

Unused, unworn and unwashed, in its original packaging, with all tags and accessories included.

Trying something on or testing the fit is fine. Taking it out into the world is not — returns showing field use may get a partial refund or be sent back.

If the item is faulty, damaged or the wrong one, no — but email returns@lynkgear.com rather than using the form in your account. The form can't tell why an item is coming back, so it always asks you to arrange shipping. Email us and in most cases we won't ask for it back at all.

If you changed your mind or the size didn't suit, yes — you send it back with a carrier of your choice, at your cost. We don't add a handling fee on top.

We inspect returns within 2 business days of arrival and issue approved refunds within 3–5 business days to your original payment method.

Your bank controls the last step, which typically adds 5–10 business days. If it's been more than 15 business days since our confirmation email, check with your bank, then come back to us.

You can, but returning for a refund and reordering is faster — you don't wait for exchange stock to be reserved. Say so in your return request if you'd rather swap directly.

• Gift cards and digital products
• Items marked Final Sale or Clearance at the time of purchase
• Personalised, engraved or made-to-order items
• Hygiene-sensitive products once opened, such as earbuds
• Opened consumables — batteries, adhesives, cleaning agents
• Items damaged by misuse, modification or normal wear

Any of these arriving faulty is a different matter, and is covered.

Defects in materials and workmanship for 12 months from delivery, under normal use. Email us with your order number and photos and we'll repair, replace or refund.

It doesn't cover normal wear, cosmetic marks, accident damage, unauthorised repair, or use beyond the product's stated rating. It applies to the original purchaser only.

Photograph the item and the shipping box before you throw anything away, then email support@lynkgear.com within 7 days of delivery.

Replacement or refund is free, including return shipping. You won't be asked to pay anything.

Screens render colour differently, and we can't control how yours is calibrated. Minor variation isn't a defect, but if what arrived isn't recognisably the product you ordered, that's our problem — send a photo and we'll sort it.

Use the restock notification on the product page — it emails you the moment stock lands, and it's more reliable than our estimates. Some products are discontinued rather than restocked, and we say so on the page when that's the case.

Charges appear as LYNK or LYNKGEAR.COM. The legal entity behind the store is ATF Commerce LLC, which is why you may see that name in some payment records.

If you see a charge you don't recognise, email us before contacting your bank — we can identify it in minutes.

Declines come from your bank, not from us, and we don't see the reason. Check the billing address matches your card exactly, then try again or use a different method.

A declined attempt sometimes leaves a pending authorisation on your account. It drops off on its own, usually within a few business days.

No. Guest checkout works fine. An account just saves your addresses and keeps your order history in one place.

We have never sold personal information for money. We do send activity data to advertising platforms so we can run ads and measure them, which California and several other states classify as "sharing".

You can stop that at any time — reject advertising cookies in our banner, or email privacy@lynkgear.com with the subject "Do Not Sell or Share". It doesn't affect your order or your price.

Email privacy@lynkgear.com from the address on your order and say which you want. We reply within 30 days, usually much sooner, and we don't charge for it.

We keep order and invoice records for 7 years because tax law requires it, so those can't be deleted on request.

Use the unsubscribe link at the bottom of any email, or reply STOP to any text. Order confirmations and shipping updates keep coming — those aren't marketing, and you need them.