Return window

You have 30 days from the delivery date to request a return. Delivery date is the date shown on your carrier's tracking record, not the date you placed the order.

Requests submitted after day 30 can't be processed automatically, but write to us anyway — if the product failed rather than simply didn't suit you, we'll look at it case by case.

What we can accept

To be refunded in full, an item needs to come back in the same state it left us:

• Unused, unworn and unwashed, with no scratches, odours or signs of field use
• In its original packaging, including boxes, pouches, cases and inserts
• With all tags attached and all accessories included — cables, straps, mounts, hardware, manuals and free gifts
• Accompanied by proof of purchase (your order number or confirmation email)

Items we can't accept

The following are final sale and can't be returned or exchanged unless they arrive faulty:

• Gift cards and digital products
• Items marked Final Sale or Clearance on the product page at the time of purchase
• Personalised, engraved or made-to-order items
• Hygiene-sensitive products once opened or unsealed, such as earbuds, in-ear devices and face coverings
• Consumables and single-use goods once opened, including batteries, fuel, adhesives and cleaning agents
• Items damaged by misuse, accident, unauthorised modification, or normal wear and tear

How to start a return

There are two ways to start one, and both end in the same place — a person here reviewing your request. Whichever you use, please don't ship anything back before it's approved. Unannounced parcels can't be matched to an order.

1. Request it Log in to your account, open the order and choose Request return. Pick the items and a reason, and send it. If you checked out as a guest or you'd rather write to us, email returns@lynkgear.com with your order number and the items instead — same result.
2. Wait for approval We review every request by hand within 24 hours on business days. Once approved you'll get a confirmation with the return address and what to write on the parcel. Some faults are settled from photos alone, with nothing to send back at all.
3. Pack and ship Repack the item securely and send it with any tracked service you like, within 14 days of approval. Keep the tracking number until your refund lands — without it we can't trace a parcel that goes missing on the way back.

Requests outside the 30-day window, or for items marked Final Sale, can't be submitted from your account. Email us anyway — if the product failed rather than simply didn't suit you, we'll look at it case by case.

Return shipping costs

Who pays depends on why the item is coming back.

Shipping is free on every order, so there are no outbound shipping charges to refund. Import duties into the United States are prepaid by us and built into the item price; when we refund an order in full, you receive back everything you paid, including that component. Customs does not return those duties to us, which is why we ask you to be reasonably sure before ordering.

If you're outside the US and paid duties yourself on delivery, claim those back from your own customs authority — we can't refund a charge that was never paid to us.

Refunds

Once your parcel reaches our returns address we inspect it within 2 business days and email you the outcome. Approved refunds are issued within 3–5 business days to your original payment method.

Your bank or card issuer controls the final step. Most refunds land in 5–10 business days after we release them; some issuers take a full billing cycle. If it's been more than 15 business days since our confirmation email, contact your bank first, then get in touch with us.

Partial refunds

We may reduce a refund to reflect handling of the item where it comes back with missing accessories or packaging, or with signs of use beyond a reasonable inspection. We'll always tell you the amount and the reason before processing.

Exchanges

The fastest way to get the size or colour you want is to return the original item for a refund and place a new order — that way you don't wait for the exchange stock to be reserved.

If you'd rather swap directly, say so in your return request. Direct exchanges are subject to availability and ship once the original item arrives back with us.

Damaged, faulty or wrong items

Check your order as soon as it arrives. If something is broken, defective, or simply isn't what you ordered, tell us within 7 days of delivery at support@lynkgear.com and include:

• Your order number
• Photos of the item showing the fault or damage
• A photo of the shipping box and label if the parcel itself was damaged

We'll arrange a free replacement or a full refund. In most cases we won't ask you to send the damaged item back at all — photos are enough. If a return is needed we cover the cost of it. You won't be asked to pay anything either way.

Changing or cancelling an order

Orders move to our fulfilment centre quickly. Email support@lynkgear.com within 24 hours of ordering and we'll change the address, swap an item or cancel it if it hasn't been packed.

Once an order is packed we can't stop it. Wait for delivery and start a standard return.

Lost or undelivered parcels

If tracking shows delivered but the parcel isn't with you, check with neighbours and your building's mail room, then contact us within 14 days of the marked delivery date. We'll open a claim with the carrier and reship or refund once it's resolved.

If tracking hasn't updated for 10 business days, treat the parcel as lost and write to us — we'll take it from there.

Gifts

If the item was marked as a gift at checkout and shipped directly to you, we'll issue your refund as store credit of equal value. If the order was shipped to the buyer first, the refund goes back to the buyer's original payment method.

EU & UK cooling-off period

Customers in the European Union and the United Kingdom have the right to cancel an online order within 14 days of receiving it, without giving a reason. The item still needs to come back unused, in its original packaging and with proof of purchase.

This right sits alongside our 30-day policy, not instead of it — you keep whichever gives you longer.

Your statutory rights

This policy is issued by ATF Commerce LLC, trading as LYNK, which operates lynkgear.com and is the seller of record for every order placed on this site.

Nothing in this policy limits the rights you have under the consumer protection laws that apply where you live, including rights relating to faulty or misdescribed goods.

We may update this policy from time to time. The version published on this page at the moment you place an order is the one that applies to that order.